FAQ



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        How do I get the member price for webinars and/or the CIM program?

        To become a member of FCICA and take advantage of special member pricing, visit the FCICA website: www.fcica.com/member-benefits or call 248.661.5015.


        Do the credits I receive when I complete webinars count towards the CIM program even if I am not a CIM?

        No, but your education profile will track what courses you have completed. However, you may be able to apply our webinars to other programs that require CEUs.


        How long do I have to complete the CIM program?

        By default, you have access to the CIM modules for 3 years, but if you have not completed the program by then, we will reset your access until you are able to finish.


        When will I receive my Certified Installation Manager (CIM) certification?

        CIM candidates will receive their Certified Installation Manager (CIM) certification upon successful completion of all modules and related assessment tests with an 80% or better score.


        I completed the CIM program, how do I get my CIM ID and certificate?

        After you have passed the module 8 assessment, you will be able to electronically access your CIM certificate from your education profile. FCICA will also be notified about your program completion and will send you a hard copy of your certificate.

        To receive your ID card, you will need to submit a headshot photo to FCICA, and then your ID will be printed and mailed to you.


        How do I renew my CIM certification?

        CIM certifications are valid for a period of (3) three years, during which a total of (30) thirty continuing education credits relating to the flooring industry must be obtained. If you have successfully earned 30 CEUs when the time comes to renew your CIM certification, you will be sent an invoice to pay the $50 renewal fee, and your certification will be renewed for another 3 years.


        Do I need to submit the CEU form for webinars I watch on FCICA’s webinar platform?

        No, any live or on-demand webinars you watch on here will be added to your transcript automatically.


        How do I submit other industry webinars or events for credit towards my CIM renewal?

        Please submit the online CEU form, and the information and credit(s) will be added to your transcript.


        How do I sign my company up to sponsor and present a product webinar?

                        Contact FCICA for available webinar slots. Product webinar sponsorship costs $750.


        How do I sign up to present an educational webinar?

                        Contact FCICA for available webinar slots and provide the topic you would like to present.


        Account/Technical Support

                       Contact Abila Freestone for account and technical support at 866-702-3278. Or email us at support.peachnewmedia.zendesk.com