Helping Contractors Manage Customer Expectations

Help Wanted

Flooring Contractor / Flooring Installer

Qualifications: Must be able to do electrical, plumbing, painting and carpentry. Must also be able to read the customers minds, predict the future, be available at a moment’s notice and be finished yesterday. Able to install floor covering, a plus.

Sound familiar? Is this really sarcasm? Or reality?

In this presentation, Tim Ellison will discuss how to navigate these concerns. He’ll share his own experiences and those of other contractors working to meet customer expectations while on the job.

Tim hopes the webinar discussion will be informative and interactive “Many of the things I will be discussing, I have picked up from other contractors. I hope you will be able to pick up a few ideas and enjoy the discussion.” So have your questions ready.

Presenter, Tim Ellison has been in the industry for over 30 years and has worked for Ardex Americas, LP in the Technical Service Department since 2004. He is currently their Business Development Manager for Finished Surfaces. Tim has led the ARDEXacademy training program for Substrate Preparation, Moisture Control, Self-Leveling Underlayments and Patching Compounds, Tile & Stone Installation Systems, Engineered Concrete Repair systems and Designer Floor/Polished Systems. He has presented information on moisture in concrete, substrate preparation, flooring adhesives and tile and stone to many industry groups. Tim is active in several industry associations and standards organizations including ASTM, FCICA, STARNET, INSTALL and ICRI.

Information
Date Presented:
September 17, 2020 11:00 AM Eastern
Location:
Online Webinar
Length:
1 hour
Helping Contractors Manage Customer Expectations
Speaker Information
Tim Ellison  [ view bio ]
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Education
webinar
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FCICA
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